Shipping and Return Policy Information |
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| Estimated Shipping Rates, Handling Charges and Special Services Regardless of the size or value of the order, our minimum shipping and handling charge is $10.00. Please review the chart below for rate ESTIMATES. |
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The chart ABOVE reflects shipping charges based on standard size items. Please allow an additional $20.00 for individual items over 60” in length or odd shaped and bulky items. For example: bed strips, bedwoods, bumpers, and exhaust pipes. Allow an additional $40.00 for items such as tailgates, grille shells, floor pans, and firewall covers. Extremely large or heavy items such as fenders, fender aprons, doors, truck headliners, scooter bodies and frames will require an additional $80.00 - $100.00 handling fee. These items are sometimes shipped by a freight truck, freight collect to your door, depending on where you are located in the USA. Dimensional Weight Even though a box only weighs 10 lbs., it may be necessary to ship it as 30 lbs or more, depending on the overall size of the box. This is a requirement of the parcel carriers. Next Day Air Service Next Day Air Service is available. Domestic Ground Shipments International Shipments Please call or email for estimates on shipping charges for international shipments. For Canada orders, all customs fees and shipping charges will be prepaid & added to the order total if shipping by ground. (If shipping by the US Postal Service or air service to Canada, only the shipping charges will be prepaid). CANADA CUSTOMS FEES ARE CALCULATED @ 24% OF THE PARTS ORDER VALUE (USD). FOR ALL OTHER COUNTRIES, THE SHIPPING CHARGES ONLY WILL BE PREPAID & CUSTOMS FEES WILL BE COLLECTED BY THE CARRIER AT TIME OF DELIVERY. Catalogs are mailed by the U.S. Postal Service. Our preferred carriers are FedEx and UPS. We will make an exception to ship by the US Postal Service for orders valued under $100.00 (USD), size allowing. Tracking numbers are not available for postal service orders. Please allow 30-45 days for delivery of orders by the postal service. No surface mail. Parts orders being shipped by the postal service will not leave our facility until the following Thursday. Orders are shipped by our preferred carriers. Special services are available for an additional charge. Please call for estimates on shipping charges for International Shipments. |
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Merchandise Returns: Please inspect the merchandise upon arrival. Returns within 30 days of shipping date are acceptable. After 30 days a 20% restocking charge will be applied. After six months a 50% restocking charge will be applied. For no reason will merchandise be accepted after one year. All returned merchandise must be accompanied by a copy of the invoice, a merchandise return authorization form included with your order and a return authorization number. Failure to have a return authorization will result in a delay and your item will be held until we can process the claim. Please call 1-800-476-9653 for a return authorization number. Claims: All claims must be taken up with Dennis Carpenter Reproductions. Please inspect the merchandise upon receipt. If damage is found, contact our customer service dept. within 7 days. Please keep merchandise in the original carton for the carrier to inspect. No claims accepted after 15 days. Electrical Items: ALL ELECTRICAL ITEMS ARE NON-RETURNABLE and ALL SALES ARE FINAL. This includes Starters, Distributors, Distributor Caps, Coils, Points, Switches, Spark Plugs, Fuses, Light Bulbs, Wiper Motors & Pumps, and all Wiring Harnesses & Connectors. Carburetor Returns: Our carburetors are tested and in proper working condition when they leave our facility. During installation, be sure not to strip threads at any connections. Be sure there is no water or debris in the gasoline. Do not attempt to disassemble the carburetor or make any repairs. If you suspect the carburetor is defective call our CUSTOMER SERVICE DEPT @ 1-800-476-9653, OPTION 2 and request a Return Authorization Number. Place the item back in the original packaging and return to Carpenter Industries via UPS GROUND only. When received back, we will test for any defective or damaged areas. If found to be defective, we will replace or issue a full refund, including return shipping. If the carburetor has been damaged during installation, no refund will be given and the carburetor will be returned to the customer at the customer’s expense. Warranty
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