Privacy Policy


Carpenter Industries, Inc. respects each individual’s right to privacy. We value your trust, and will collect and use information with good care and common sense.

Part I. Information Collection

We collect information necessary to fulfill your instructions and to continually improve your experience with us. Information is collected when you interact with us on the web, by email, phone, fax, mail, or in person. You share information with us when you create a user account, place an order, save a shipping address, provide payment, create a wish list, purchase gift certificates, sign up for newsletters, or register for promotions.

We collect information that you choose to provide such as name, billing and shipping address, phone and fax numbers, credit card or other payment information, website log-in credentials, and buying preferences. Other information is automatically collected such as IP address, ISP, phone number, time and date, or information showing how users navigate our website. We collect general information that is not personally identifiable such as website traffic, demographics and other forms of location and habit research

To serve website visitors we employ cookies, which are small text files that are saved on a visitor’s computer. Cookies enable us to remember items in your shopping cart or wish lists, to deliver customized content, and to better understand site navigation. Our cookies do not have an expiration date. You may choose not to accept cookies; however you may not be able to take full advantage of our website. Banner and text advertising appear on our website. These spots may collect information on clickthroughs, demographics and IP addresses.

Carpenter Industries, Inc. does not actively market to children, and we never knowingly ask a child under the age of 13 to divulge personal information.

Part II. Information Usage

The information collected will be used to complete your transactions with us and to service your account, for example shipping your order or receiving your payment. We will also use information for marketing and research, such as when you save a product as a favorite or enter contests or promotions.

If you register for our newsletters you will receive additional announcements from us about products, services, and special deals. Users may opt-out of these newsletters by using the unsubscribe link located at the bottom of our newsletters.

Demographic data that is not personally identifiable is used to improve your experience with us and to properly direct our marketing and advertising.

We will not share your information with third parties for their marketing purposes, and we do not sell the collected information to anyone. We do contract with reputable companies to provide certain services to fulfill your order and service your account, such as shipping, address verification, tax calculations, distribution of catalogs or emails, market research, advertising, or payment processing. We limit the information shared to only what is necessary to perform their services, and they may only use the information to fulfill those services.

We offer links to other websites. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our website offers chats, message boards and other forms of electronic communication. Information posted in these venues becomes public knowledge

Part III. Access to Information

Users may access and update their personal information by logging into our website or contacting our customer support team. You may be required to answer security questions or otherwise confirm your identity before changes are made to your account.

Part IV. Problem Resolution

If problems arise you can contact us by email, phone, fax, mail, or in person. We are committed to resolving disputes as quickly as possible.

Part V. Data Storage and Security

Carpenter Industries, Inc. seeks to limit data collection to what is necessary to fulfill your instructions and to continually improve your experience with us. We protect user information with various security measures including secure servers for primary and backup databases, firewalls, SSL encryption, fraud detection, physical security, policy and procedural safeguards, and other measures. We regularly monitor and test security. We comply with the latest security guidance from the Payment Card Industry.

Part VI. Policy Updates

We reserve the right to make changes to the policy as needed. Your interaction with us, including usage of the website, constitutes your agreement. We will post changes to our privacy policy on our website. We encourage you to review the policy from time to time to be aware of any changes. Our Privacy Policy was last updated June 26, 2013.

Part VII. Unsolicited Business Calls and Faxes

Carpenter Industries, Inc. does not accept unsolicited emails, phone calls,or faxes from companies without our express permission.

Part VIII. Social Media

We welcome your visit at all of our social media sites. We encourage honest, respectful and constructive interactions. Visitors may post reviews, comments, ideas, suggestions, photos, videos, etc. By posting you agree that you are authorized to post the content and that the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable. Carpenter Industries reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you have any further questions about privacy or security, please contact us by sending an email to:[email protected]