Estimated Shipping Rates, Handling Charges and Special Services
Regardless of the size or value of the order, our minimum shipping and handling charge is $9.99.  Please review the chart below for rate ESTIMATES.

 

Dimensional Weight
Even though a box only weighs 10 lbs., it may be necessary to ship it as a 30 lb., 70 lb., or even a 90 lb package, depending on the overall size of the box.  This is a requirement of the parcel carriers.

Next Day Air Service
Next Day Air Service is available.

International Shipments
Please call or email for estimates on shipping charges for international shipments.

 

DENNIS CARPENTER FORD AND CUSHMAN REPRODUCTIONS
RETURNS AND CUSTOMER SERVICE INFORMATION

The following information can be found at the beginning of all of our Dennis Carpenter Parts Catalogs.

Phone: *PLEASE HAVE ALL PART NUMBERS READY WHEN CALLING THE TOLL FREE TELEPHONE NUMBER. Call Toll-Free 1-800-476-9653 for Our Phone Representatives are at your service Monday through Friday 8am ‘til 5pm. Please have your customer number ready and all part numbers if calling on the toll free number.

Tech Line: If you need technical assistance on determining which parts you need please call 704-786-8139

FAX: 704-786-8180
Fax Your completed order form along with year, make and model of the vehicle you are ordering for and your credit card information. Be sure to include a daytime phone number (include area code). Please include the Card Verification Number, which is the last 3 digits in the signature strip on the back, right of the card, or 4 digits on the front of your AMEX card.

Mail: Please list year, make and model of vehicle for which you are ordering, complete part numbers, and description. Include daytime telephone number (including area code). Provide complete address with street name and house number. Mail to the mailing address below. Please include the Card Verification Number, which is the last 3 digits in the signature strip on the back, right of the card, or 4 digits on the front of your AMEX card.

Customer Number: Please use your Customer Number on all order forms. If you do not have a Customer Number, one will be assigned to your account. Please use it on all future orders to speed up delivery of your parts.

Payment: Although personal checks are welcome, expect a two week delay in shipping to allow the check to clear the bank. Money orders, bank certified checks, Discover, MasterCard, Visa, and American Express may also be used. No C.O.D.’s

Merchandise Return: Please inspect the merchandise upon arrival. Returns within 30 days of shipping date are acceptable. After 30 days a 20% restocking charge will be applied. After six months a 50% restocking charge will be applied. For no reason will merchandise be accepted after one year. All returned merchandise must be accompanied by a copy of the invoice, a merchandise return authorization form included with your order and a return authoriaztion number. Please call 1-800-476-9653 to obtain a return authorization number.

ALL ELECTRICAL ITEMS ARE NON-RETURNABLE and ALL SALES ARE FINAL. This includes Starters, Distributors, Distributor Caps, Coils, Points, Switches, Spark Plugs, Fuses, Light Bulbs, Wiper Motors & Pumps, and all Wiring Harnesses & Connectors.

Claims: All claims must be taken up with Dennis Carpenter Reproductions. Please inspect the merchandise upon receipt. If damage is found, contact our customer service dept. within 7 days. Please keep merchandise in the original carton for the carrier to inspect. No claims accepted after 15 days.

Foreign Shipments: Please call for estimates on shipping charges for international shipments.

Due to supplier price increases and decreases, PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Due to carrier rate increases shipping costs are subject to change without notice.

We guarantee to replace or at our option, repair any product or parts which are found to be defective in material or workmanship within one year from the date of shipment. Our obligation with respect to such products or parts shall be limited to replacement or repair F.O.B. Concord, N.C. and in no event shall we be liable for consequential or special damages, or for transportation, installation, adjustment, or other expenses which may arise in connection with such products or parts. THIS WARRANTY EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

We are closed the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. (If the holiday falls on Saturday, Friday will be taken. If the holiday falls on Sunday, Monday will be taken.

Return Address:
4140 Concord Parkway, S.
Concord, North Carolina 28027

Mailing Address:
4140 Concord Parkway, S.
Concord, North Carolina 28027